How to set up Instant Reply on Facebook Messenger: Source: Domino’s Pizza on Facebook Messenger You can use this option to direct customers to existing resources, let them know when to expect a reply, or just thank them for getting in touch. But it’s a good, basic way to let customers know you’ve received their message. This feature doesn’t allow for ongoing automated conversations the way a chatbot would (more on that later). You can use Instant Reply to send an automatic response to a new incoming message. Not yet comfortable with Meta Business Suite? We’ve got a whole post to walk you through the details of how it works. Then, at the top of the page, click the Automations button: Note: To access any of these automations, head to Meta Business Suite and click Inbox in the left menu. But before we get into the strategic details, let’s make sure you know how to enable the various automation features on Messenger. We’ll talk later in this post about some of the ways you can make the most of Messenger through both manual and automated strategies.
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